Support

Individuals: 

To obtain the detailed invoice, prepaid and postpaid line subscribers need to visit the Azercell Exclusive store with a national ID for citizens of the Republic of Azerbaijan or a passport for foreign citizens.

In accordance with the subscription type the following information included in detailed invoice:

Available methods for obtaining a number:

• Pre-reserve via the website  www.azercellim.com;
• Applying Azercell Exclusive stores
• Visiting Azercell authorized dealers

Prepaid line subscribers may switch to Postpaid line without changing the number.

• In order to switch from Postpaid to Prepaid line, the number must be free of debts.
• The cost of the service is 5 AZN (VAT inclusive).
• All existing services on the number will be deactivated after the switch.
• After switching to Prepaid system, SIM card is replaced and the numbers in the SIM memory are not transferred to the new SIM.

The person who registered the number in his/her name can visit one of Azercell Exclusive offices with an ID card and restore his/her number. For this, the subscriber must top up the balance with at least 6 AZN, and this amount will be deducted to activate the selected tariff.

Both persons should apply to Azercell Exclusive offices with relevant documents.

Individuals:

In order to activate the number, a subscriber is required to visit any Azercell Exclusive office with his/her ID card.ᅠ

Individuals:

To provide this operation for individuals the documents listed below are needed:

• Individuals should visit Azercell Exclusive offices with an ID card.
• Deactivation of individual entity’s’ number via Call center for a short period of time requires to dial *1111.

For Prepaid line system the number is deactivated if the balance is not topped up within 90 days after the expiration of the last top up made.

For Postpaid line system the number is deactivated if the line is suspended unilaterally due to accumulated debt or bilaterally upon subscriber’s request and if not restored during 6 month period.

1. All physical persons who have reached the age of 18 (citizens of the Republic of Azerbaijan, foreigners, stateless persons).

2. Citizens at the age of 16-18:

• The subscriber can activate the Asan Imza service on both his or her own number and on the newly acquired number. If the subscriber activates the service on his/her own number, the subscriber needs to replace the SIM card with one that supports the Asan Imza service.
• The Asan Imza service can be activated for both post-paid and prepaid Azercel subscribers .
• To activate the Asan Imza service, the subscriber must contact one of the Azercell Exclusive offices.

To deactivate the Asan Imza service, the subscriber should apply to one of the Azercell Exclusive offices.

To extend the Asan Imza service, the subscriber must approach one of the Azercell Exclusive offices or perform the operation via SMS.

An invoice provided by Azercell Telecom LLC to a subscriber for payment for the use of communication lines is issued once a month.

The end date of the billing period can be changed by using the "650" service, contacting the online customer support service or one of Azercell Exclusive offices.