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FAQs

In accordance with the subscription type the following information included in detailed invoice:

Both persons should apply to Azercell Customer Care offices with relevant documents. If one or both of the persons cannot visit the Customer Care Office, the operation can be carried out based on the power of attorney.

In order to carry out the restoration operation of pre-paid line numbers, subscribers must top-up their number accounts (numbers to be restored) by presenting a 5 AZN card. In such case, a service fee in the amount of 1 AZN (VAT inclusive) will be charged.

Every Prepaid line subscriber may switch to Post-paid line without changing his\her number.

MNP
Number purchase and operations

MNP
Number purchase and operations

MNP stands for Mobile Number Portability.

It allows subscribers to change their mobile network providers without changing their mobile numbers.

Yes, MNP lets you keep your original mobile number after switching providers.

Individuals and Legal persons can switch to Azercell from other operators by applying at any Azercell Customer Care office with the necessary documents.

The number portability service is provided free of charge.

There can be several reasons for an MNP being denied:

The mobile number portability service process takes 3 working days.

You can cancel a MNP request within 24 hours of your application at any Azercell Customer Care office by presenting the relevant documents.

You can switch between mobile operators every 90 days.

Physical persons: In order to perform Sim card replacement operation, a physical person who is a subscriber of pre-paid/post-paid line is required to visit any Customer Care offices with his/her ID card.

In order to get the detailed invoice, a physical person who is a subscriber of pre-paid/post-paid line is required to visit any Customer Care offices with his/her ID card.

In accordance with the subscription type the following information included in detailed invoice:

You can get the number by applying to any Azercell Exclusive office/official dealer shop or through the web-site https://azercellim.com/.

To register a number the required documents should be provided.

Every Prepaid line subscriber may switch to Post-paid line without changing his\her number.

In order to switch from Post-paid line to Pre-paid line, the number must be free of debts.
Switching is payable - 3.54 AZN (VAT inclusive)

Physical persons:

For Physical persons the activation of line can also be performed through “Azercell Kabinetim”.

In order to activate the number, a subscriber shall visit Customer Care offices with his/her ID card.

Deactivation of the number for physical and legal persons is also possible through “Azercell Kabinetim” service.

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Physical persons:

In order to deactivate the number, a subscriber shall visit Customer Care offices with his/her ID card.

In the Pre-paid line system the number is deactivated at the end of the subscription period.

In the Post-paid line system the number is deactivated if the line is suspended one way due to accumulated debt or both ways upon subscriber’s request and if not restored during 6- month period.

1. All physical persons at the age of 18 (citizens of the Republic of Azerbaijan, foreigners, stateless persons).