In which case does the number get deactivated?

For Prepaid line system the number is deactivated if the balance is not topped up within 180 days after the expiration of the last top up made.

For Postpaid line system the number is deactivated if the line is suspended unilaterally due to accumulated debt or bilaterally upon subscriber’s request and if not restored during 6 month period.

FAQs

Individuals and Legal persons can switch to Azercell from other operators by applying at any Azercell Exclusive offices with the relevant documents.

The person who registered the number in his/her name can visit one of Azercell Exclusive offices with an ID card and restore his/her number. For this, the subscriber must top up the balance with at least 6 AZN, and this amount will be deducted to activate the selected tariff.

Prepaid line subscribers may switch to Postpaid line without changing the number.

Individuals:

To provide this operation for individuals the documents listed below are needed:

Individuals should visit Azercell Exclusive offices with an ID card.
Deactivation of individual entity’s’ number via Call center for a short period of time requires to dial *1111.