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How do I restore my number?

How do I restore my number?

In order to carry out the restoration operation of prepaid line numbers, subscribers must top-up their number accounts (numbers to be restored) by presenting 5 AZN card. Service fee in the amount of 2 AZN (VAT inclusive) will be charged during the operation.ᅠ


In order to switch the number from Prepaid to Postpaid line, a subscriber is required to visit any Azercell Exclusive office with his/her ID card.ᅠ

The foreign citizens should provide temporary or permanent residence permit for a foreigner in the territory of the Azerbaijan Republic for the afore-mentioned operation.ᅠ

Note: If a subscriber cannot visit Azercell Exclusive office, the operation can be carried out on the basis of a letter of attorney. Authorised person should provide a copy of the sim card owner's ID in addition to the letter of attorney.

Legal Persons: 

In order to conduct the operation, the authorized person should apply to Azercell Exclusive office with a letter of intent signed and stamped by the authorized representative of the legal entity and his/her ID card.

Note: In order to carry out the restoration operation of postpaid line numbers, the number must be free of debts.