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How do I get a duplicate of my number (sim card replacement)?

How do I get a duplicate of my number (sim card replacement)?


In order to perform Sim card replacement operation, pre-paid/post-paid line subscriber is required to visit any Azercell Exclusive office with his/her ID card and international passport.

The foreign citizen should submit the following documents for the afore mentioned operation:

  • Temporary or permanent residence permit for a foreigner in the territory of the Azerbaijan Republic;
  • International passport.

Note: If a subscriber cannot visit Azercell Exclusive office, the operation can be carried out on the basis of a letter of attorney. Authorised person should provide a letter of attorney, ID card and a copy of the sim card owner's ID.

Legal Persons: 

In order to conduct the operation, the authorized person should apply to Azercell Exclusive office with a letter of intent signed and stamped by the authorized representative of the legal entity and his/her ID card.

The cost of the service:

  • 3.54 AZN