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Individuals: In order to perform Sim card replacement operation, pre-paid/post-paid line subscriber is required to visit any Customer Care office with his/her ID card.
The foreign citizen should submit the following documents for the afore mentioned operation:
Temporary or permanent residence permit for a foreigner in the territory of the Azerbaijan Republic.
Note: If a subscriber cannot visit a Customer Care Office, the operation can be carried out on the basis of a letter of attorney. Authorised person should provide a letter of attorney, ID card and a copy of the sim card owner's ID.
Legal Persons: In order to conduct the operation, the authorized person should apply to a Customer Care office with a letter of intent signed and stamped by the authorized representative of the legal entity and his/her ID card.
The cost of the service:
In accordance with the subscription type the following information included in detailed invoice:
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Both persons should apply to Azercell Customer Care offices with relevant documents. If one or both of the persons cannot visit the Customer Care Office, the operation can be carried out based on the power of attorney.
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In order to carry out the restoration operation of pre-paid line numbers, subscribers must top-up their number accounts (numbers to be restored) by presenting a 5 AZN card. In such case, a service fee in the amount of 1 AZN (VAT inclusive) will be charged.
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Every Prepaid line subscriber may switch to Post-paid line without changing his\her number.
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