The service should be activated in Azerbaijan.

Postpaid subscribers can SMS START to 8808. Each SMS from a postpaid subscriber to 8808 costs 0.01 AZN.

Prepaid subscribers can dial *135*1#YES on their phone.

QR FOR SUBSCRIPTION

You can also activate the Roaming via mobile application Kabinetim (for Android or İOS ), by scanning the below code

Please find out whether Azercell has a roaming partnership with telecom operators in the specific country/countries. It will also tell you about the roaming charges for those countries.

Information about current charges for postpaid subscribers while roaming may be delayed as they are received from the external operators serving them.

Topping-up woks exactly the same as with other Azercell services in Azerbaijan. You may top-up your balance using:

• Online payment
• Payment cards

Topping-up woks exactly the same as with other Azercell services in Azerbaijan. You may top-up using:

• Online payment
• Payment cards

1. Check whether Azercell has a roaming partnership with a telecom operator in your destination country before you travel.
2. If you are a postpaid subscriber, ensure that there are no outstanding charges on your account. To check, call or send an empty (blank) SMS to 650. Each SMS to 650 costs 0.02 AZN.
3. Certain overseas telecom operators do not support 4G/LTE. If you have issues connecting with a network overseas, disable 4G on your device and opt for 3G instead.
4. Some apps and devices access the data connection in the background without the subscriber’s knowledge. Always monitor your data usage regularly when roaming. Pay attention, your phone will support Internet traffic constantly when Data service or Roaming functions are active. If there is an option to switch data access to ‘On request’, use that mode.
5. While on roaming if subscriber’s number will be blocked one side because of excess of the limit, he/she can access the balance information by dialing *650#YES.

The order of dialing numbers remains unchanged in roaming mode.

INCOMING CALLS

• From local mobile phone: Exit code + Country code of Azerbaijan+ Azercell prefix + Number
• From local stationary phone: Exit code + Country code of Azerbaijan+ Azercell prefix + Number
• From Azercell number while on roaming mode: Exit code + Country code of Azerbaijan+ Azercell prefix + Number

From mobile phone in Azerbaijan:

• from Azercell mobile: (050,051) + Number XXXXXXX
• from another mobile operator’s number: GSM: Exit code + Azercell prefix + XXXXXXXX

From stationary phone in Azerbaijan:

• Exit code “0” + Azercell prefix “50/51” + XXXXXXXX

OUTGOING CALLS

To local mobile phone:
While making calls to subscribers of connected operator’s network on roaming mode, a subscriber may directly dial the number or Exit code + Operator’s prefix+ Number.

• To other operators of the country where on roaming:Exit code + Operator’s prefix + Number
• To local stationary phone: Exit code + Operator’s prefix + Number
• To mobile phone in Azerbaijan (for Azercell): Exit code + Country code + Azercell prefix + Number
• To Azercell mobile on roaming: Exit code + Country code of Azerbaijan+ Azercell prefix + Number
• To stationary phone in Azerbaijan (for Baku): Exit code + Operator’s prefix + City code + Number
• To foreign number (when number is on roaming mode in Azerbaijan): Exit code + Country code + City code + Number

To call Customer Care (Postpaid subscribers):

+994506565000 

The first 45 minutes are free. Each additional minutes is charged at 0.70 AZN per minute. The charging interval is 1 second.

To call Customer Care (Prepaid subscribers):

+994502002111

The first 45 minutes are free. Each additional minutes is charged at 0.70 AZN per minute. The charging interval is 1 second.

To deactivate:

Postpaid subscribers can SMS STOP to 8808.

Prepaid subscribers can dial *135*0#YES on your phone.