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How can I deactivate the monthly data pack or cancel my subscription?

How can I deactivate the monthly data pack or cancel my subscription?

Monthly internet packs can be deactivated in 2 ways:

  • To deactivate the monthly data pack, prepaid and postpaid subscribers should send "stop ay" or "0” to 2525 or dial *100*0#YES. In this case, the package is canceled immediately.
  • In order to stop the automatic renewal of the monthly internet pack, prepaid and postpaid subscribers should send “ay-” to 2525 or dial *100*00#YES. In this case, customers will be able to use the remaining balance until the end of the pack usage period.

When the monthly package is deactivated, the remaining internet is completely reset and internet usage is calculated according to the current tariff plan.