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How can I deactivate the monthly data pack or cancel my subscription?

How can I deactivate the monthly data pack or cancel my subscription?

Monthly internet packs can be deactivated in 2 ways:

  • To deactivate the monthly data pack, prepaid and postpaid subscribers should send "stop ay" or "0” to 2525 or dial *100*0#YES. In this case, the package is canceled immediately.
  • In order to stop the automatic renewal of the monthly internet pack, prepaid and postpaid subscribers should send “ay-” to 2525 or dial *100*00#YES. In this case, customers will be able to use the remaining balance until the end of the pack usage period.