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Customer Service Management

calendar 29.01.2016

Joint training program on "Customer Service Management" by Azercell Academy and ADA University Executive Education will take place on 18-19 February.

To join the program fill the application form on Azercell Academy's page.

This program will focus on various strategic initiatives of Customer Service Management. It is divided into four modules which can be viewed as the essential parts in Customer Service processes: CSM concept; the process of hiring and selection; training; process development and evaluation; infrastructure and technology in CS. The primary intent of the program is to show “big picture” of whole Customer Service Management.  

Program fee: 595 AZN

Date and time: February 18-19, 09:30-17:00

Deadline for application: 12 February 2016

Venue: ADA University

Course Instructors:


Ms. Firangiz Yusifova, Head, Training and Information Management Center, Azercell.
Ms. Leyla Jafarli, Specialist, Training and Information Management Center, Azercell.