ICTA is conducting a consumer satisfaction survey on fixed internet services

The Information Communication Technologies Agency (ICTA) is conducting an online survey to assess the experience and satisfaction level of consumers using fixed internet services. The survey, which started on 23 July 2026, will continue until 20 September 2026.

The survey includes questions related to the speed and stability of internet connections, the balance between service price and quality, resolution of technical issues, communication with service providers, response to customer inquiries, and overall user experience.

The anonymous survey consists of more than 20 questions across 6 sections and takes only a few minutes to complete. Respondents are not required to provide any information that would allow them to be directly identified.

The survey results will not be assessed as a standalone indicator but will be analysed together with other information and monitoring results available to the Agency. The collected data will be used to identify challenges affecting service quality and to support the planning of regulatory measures.

In addition to participating online, consumers can also take part in the survey at the AZ1000 Central Branch, AZ1002 Post Office, AZ1138 Yasamal Branch, and AZ5000 Sumgayit Central Post Office of Azerpost LLC.

Survey link: https://forms.gle/hrquwN8vVYbjaU739