To further enhance the quality and reliability of the services, optimize operational efficiency, foster wider internet and digital services adoption, “Azercell Telecom” LLC will update the terms and conditions of the services listed below, effective 25 August 2026.
These changes are aimed at supporting the continuous improvement and further strengthening the company's technical capabilities, as well as ensuring the delivery of high-quality and resilient services to subscribers.
The monthly subscription fee for the “Automatic Balance Notification” service, available to prepaid (SimSim) subscribers, will be set at AZN 0.80 (including VAT). The monthly subscription fee for the “Balance Information” service, available to prepaid (SimSim) subscribers, will be set at AZN 0.15 (including VAT). The monthly subscription fee for the "Missed Call" service will be set at AZN 0.99 (including VAT) for prepaid (SimSim) and postpaid subscribers, as well as postpaid line corporate subscribers.
Note: Subscribers can get detailed information on their balance free of charge using the Azercell mobile application.
A service fee of AZN 5.00 (including VAT) will be applied for the restoration of the mobile line for prepaid (SimSim) and postpaid subscribers, as well as for individuals and individual entrepreneurs registered as corporate postpaid subscribers. The "Mobile Customer Services" benefit (on-site customer service) provided within Premium Loyalty will be discontinued. All other benefits of the Premium tariff packages will remain unchanged.
Note: Subscribers may obtain detailed information about the above-mentioned changes, service subscription and cancellation procedures, as well as the services, tariffs, and campaigns offered by “Azercell Telecom” LLC, via the official website (www.azercell.com) or by contacting Customer Service (Customer Service Centers, Exclusive offices, or the Call Center operating 24/7).
Corporate subscribers can contact the dedicated Customer Services team at (012) 4904940 (from landlines) or 6050 (from mobile phones, 1 call – 0.1 AZN) available Monday to Friday, 09:00–18:00, to receive information about tariffs, campaigns, and services, perform various operations, or access technical support.
Press-releases
