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Fraud prevention

Fraud prevention 

If you have become a victim of mobile fraud, you can appeal to law enforcement authorities against this fact. A mobile operator does not take any responsibility for fraudsters’ actions and is not authorized to hold people accountable for acting illegally in respect of its subscribers.

Dear Subscribers,

Taking into account the fact that, international mobile fraudsters have become active in the direction of Azercell network recently, subscribers are strongly recommended to be more cautious. In this regard, all necessary measures are being taken by us. You are recommended not to respond to suspicious SMS and calls, not to call the international numbers indicated in SMS. Otherwise, a huge amount of costs might be reflected in the balance of your number.

The most prevalent types of mobile fraud:

Erroneous top up

A subscriber receives SMS of the following content: “Dear Subscriber! A subscriber holding the number … topped up your balance in the amount of … AZN ”. Further a subscriber receives a call or SMS informing about money that has been loaded on his balance by mistake and the request to top up the same amount of money on another numberəs balance.


When subscriber’s phone happens to be in fraudsters’ hands there is a risk of cloning your SIM card. It is realized by fraudsters with the help of special pirate equipment. The existence of the duplicate becomes obvious when an unexpected systematic deductions from your balance is observed.


A subscriber receives SMS- notification on behalf of some company or unknown number about becoming a winner of a raffle or winning a prize (for example, money, telephone or notebooks) for which they have to send an SMS to some short number or transfer money to the bank account of fraudsters.

Safety guidelines:

  • Recently, in Android mobile phones, a virus named "" has spreaded. The virus makes subscribers call various unknown destinations.

More information about the above-mentioned virus, as well as on the rules of prevention can be obtained from the following link.

  • Avoid or minimize communicating of confidential information (number of credit card, PIN-code, passwords and etc.)
  • Beware of popping up windows, pass over unknown links.
  • Before calling or sending SMS to any short number make sure of the cost the service by finding out from Mobile operator or any specialized information resources.
  • Do not install dubious software, do not open or start applications or files of unknown origin.
  • Do not give your mobile phone to any third party.
  • Do not send SMS for unblocking Windows or unpacking files.
  • Do not pop up balance of numbers indicated in SMS from unknown or suspicious senders.
  • In case of missed calls do not call unknown numbers.
  • Install antivirus programs and upgrade them periodically.
  • When downloading contents from Internet read carefully Terms of Use of the service as well as additional information.
  • On receiving information about winning a prize and request to call the number indicated in the message check if you participated in any raffles or campaigns.

Important information!

Azercell Telecom LLC urges all its subscribers not to react to suspicious links and messages sent via WhatsApp, SMS, and other channels. Please note that the mentioned content is not relevant to Azercell. To avoid additional costs, Azercell Telecom LLC recommends its subscribers not to respond to suspicious calls and SMS, avoid using unreliable internet sites, and follow security measures related to the devices and numbers in use. It is advisable not to leave phones unattended, disclose passwords obtained in connection with the use of services to third parties, or engage in various games, contests, etc., with suspicious content.

Additionally, it is recommended to contact the 1654 hotline of the Electronic Security Service of the Republic of Azerbaijan in case of third-party account hijacking in instant messaging systems (such as "WhatsApp," "Telegram," "WeChat," etc.).

For further security measures, subscribers are advised to activate two-factor authentication while using instant messaging systems and social networks. They can select the method of obtaining a one-time password for authentication through a phone call, which is considered more secure than SMS. If you encounter any difficulties, please immediately contact the Support Center of the relevant social network/messaging system from the settings part of the relevant application.