Focused on customer satisfaction and always taking care of its customers, Azerbaijan’s leading mobile operator Azercell with a family of 4,5 million subscribers has made its next innovation. This time the company presents an innovation for the subscribers within the project of Mobile Customer Services. Starting from September 14, Azercell will come to the places of subscribers who cannot visit Azercell Express and Customer Service Centers due to various reasons. The process will be carried in a simple and comfortable manner. Thus, the subscriber may call to Baku and Gandja Call Centers or his/her representative may verbally address Baku Front Office and order Mobile Customer Services. The service costing AZN 15 will include up to 5 different operations according to the customer order. The service will be provided at the place of subscriber in Baku (including adjacent villages) in accordance with general procedures of the company.
Mobile Customer Services designed in April this year realized the wishes and expectations of citizens more comfortably and operatively by visiting Azerbaijani districts and towns. Subscribers were provided with all services offered at Customer Service and AzEx offices. It should be noted that this concept in customer service was first applied by Azercell in the country. Azercell has always stood out for its innovations in customer services. The company established first Call Center operating on 24/7 basis in 1998 and first Regional Call Center in Gandja city in 2009. Providing not only face-to-face service, but also virtual, online services to its subscribers Azercell is improving the quality of this service. The company won a number of awards for its exceptional services focused on customer satisfaction. Azercell offers the largest customer service network – 58 Front Office and Azercell Express offices and the largest network of sales with 425 official sales points. These sales points operate all over the country to provide high quality services for the customers.
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Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, advance payment mobile services, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service “ASAN imza” (ASAN signature) and others. With 51% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. Currently, the number of Azercell’s subscribers reached 4,6 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector. Azercell is a part of TeliaSonera Group of Companies serving 186 million subscribers in 17 countries worldwide with 27,000 employees.