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‘Children Hotline’ in mobile

calendar 27.11.2017

Mobile application of the service now available for İOS

The mobile application of ‘Children Hotline’, the project aimed to take care of children and their well-being, operating with the support of Azercell Telecom and organizational support of “Reliable Future” Public Union, has been launched.

The presentation ceremony took place on November 24 at Hyatt Regency hotel with the participation of Aynur Sofiyeva, deputy chairman of the State Committee for Family, Women and Children Affairs of Azerbaijan, Vahid Mursaliyev, CEO of Azercell Telecom LLC, Nabil Seyidov, director of “Reliable Future” Public Union and representatives of NGOs and media outlets participated at the event.

Azercell CEO Vahid Mursaliyev stated at the ceremony that as the development and usage of websites and mobile applications are of special importance to ensure that new information technologies support children’s health, protection, security and education, Azercell found a demand to introduce such an application. “Last year we introduced a mobile application for Android devices, which serves the ‘Children Hotline’ service established in 2010 with our company’s support. We observed that it provided an opportunity to become more aware of difficulties and psychological state of the children. Now mobile application of ‘Children Hotline’ is available for both Android and IOS devices. We think it is necessary for ‘Children Hotline’ service to be available all over the world through mobile application in the period of time when technologies have become an integral part of our lives. We are proud of supporting the development and introduction of this application. Under its Corporate Social Responsibility strategy, Azercell will continue to attach special importance to its traditional activities to ensure that children live a happy life”, Company CEO noted.

Nabil Seyidov, director of “Reliable Future” Public Union, explained the basic rules of how the mobile application should be used. He added that such sections of the application as “notebook of my feelings”, “get rid of stress”, ‘online chat’, ‘consultant’ and other enable to learn about the difficulties of children in early stages. With the navigation tool of the application, children may have immediate support more easily. The application is not aimed only for children who faced physical or emotional abuse or challenges. It also allows the parents to track the development of their children and direct them accordingly.

Following the speeches, the participants watched a video highlighting the activities of ‘Children Hotline service’. At the end of the ceremony, musical performances with the participation of children with physical disabilities and who benefited from ‘Children Hotline service’ were presented.

‘Children Hotline’ is primarily aimed to provide children with preliminary psychological assistance, emotional support, advise on problem resolution and link them to the relevant rehabilitation centers or other institutions when needed.

Azerbaijan ‘Children Hotline Service’ has been a legal member of International Children Hotline Company global network since 2010. This network includes 178 children hotline services from 143 countries.  According to the report of International Children Hotline Company, the number of calls received by Hotline services worldwide is annually increasing on average by 5 percent.

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The leader of the mobile communication industry of Azerbaijan and the biggest investor in the non-oil sector Azercell Telecom LLC was founded in 1996. With 48% share of Azerbaijan’s mobile market Azercell’s network covers 80% of the territory and 99,8% of population of the country. Currently, 4,5 million subscribers choose Azercell services. Azercell has pioneered an important number of innovations in Azerbaijan, including GSM technology, advance payment system, 24/7 Customer Care, online customer services, GPRS/EDGE, M2M, MobilBank, one-stop- shop service offices Azercell Express, mobile e-service “ASAN signature”, etc. Azercell deployed first 4G – LTE services in Azerbaijan in 2012. According to the results of mobile network quality surveys of Global Wireless Solutions company and international systems specialized in wireless coverage mapping such as “Opensignal” and “”, Azercell’s network demonstrated the best results among the mobile operators of Azerbaijan.