Azercell’s Mobile Customer Service has visited Jojug Marjanli village
“Azercell Telecom” LLC, the company which has established and embedded innovative and exemplary customer service model in our country, brought great joy to its subscribers residing in the village Jojug Marjanli, located on the frontline. Thus, Azercell’s Mobile Customer Service visited the village and served the residents.
Meanwhile, Azercell offered various campaigns for customers. Every family in the village received one Azercell number within the framework of the campaign “Azercell in every house”. It is worth to emphasize that, Azercell granted new subscribers with 100 free on-net calls and offered 2 gift options: 1000 free on-net calls or unlimited mobile internet package to the customers who received smartphones from the company.
Remarkably, the representatives of the company visited the military unit in the village. After the meeting with soldiers and officers, Azercell honored the military staff with various presents
It is worth noting that, Azercell has implemented necessary actions in 2017 in order to provide quality and beneficial communication and optimize the mobile network in Jojug Marjanli.
In 2018, the company conducted series of systematic actions with the view to optimize its network, expand the coverage and provide the subscribers with high-speed internet all over the country. Azercell installed new 4G stations in several regions, which led to an increase in the number of 4G users to more than 1 million. Thus, the company installed new 4G stations in 30 various regions of Azerbaijan in 2018. Currently, along with Baku and Absheron peninsula, Azercell subscribers can connect to 4G network in 42 regions of the country. Pioneered in bringing LTE technology, in 2018 Azercell doubled its 4G coverage to extend high-speed mobile internet across the country. Consequently, the mobile internet usage risen by 50%.
Notably, aimed at offering more convenient and quality service for its customers, “Azercell Telecom” LLC launched 16 new exclusive shops in 2018 in Baku and the regions, as well.
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The leader of the mobile communication industry, the largest taxpayer and the biggest investor of the non-oil sector of Azerbaijan Azercell Telecom LLC was founded in 1996. With 48 per cent share of Azerbaijan’s mobile telecom market Azercell’s network covers 80 per cent of the territory (excluding 20% per cent of the occupied territories) and 99,8 per cent of population of the country. Currently, 4,5 million subscribers choose Azercell services. Azercell has pioneered an important number of innovations in Azerbaijan, including GSM technology, advance payment system, mobile internet services, Metro coverage, 24/7 call centre service, 7 day/week Front Office service, M2M services, one-stop-shopping approach Azercell Express offices, mobile customer services, Online Customer Care and Social Media Customer Care services, mobile e-signature service “ASAN Imza” etc. Azercell deployed first 4G – LTE services in Azerbaijan in 2012. According to the results of mobile network quality and wireless coverage mapping surveys by international systems, Azercell’s network demonstrated the best results among the mobile operators of Azerbaijan. Azercell is the only company in Azerbaijan and CIS region which has been awarded Gold Certificate of International “Investors in People” Standard.