Since its foundation in 1996, Azercell holds position of the leading company creating and implementing an innovative model of customer service system. The company is constantly improving on customer service sharing its expertise in this field with a wide range of organizations and companies operating in the country. Recently, Azercell introduced another innovative solution for the convenience of its clients with the start of summer season. Customer Service Center of Azercell, located at 2, Basti Bagirova str., will operate from 09:00 am to 23:00 during the week. It should be noted that Azercell is the first company offering this concept of customer service in our country. This innovation will allow subscribers to make more effective use of their time, with almost non-stop access to the customer service of Azercell.
We would like to remind, that Azercell distinguishes for its innovative initiatives in the sphere of customer service. In 1998, the company opened its first call center functioning 7/24, and in 2009 established the first Regional Call Center in Ganja. The company provides not only face-to-face services for its customers, but also virtually through online solutions, constantly improving the quality of these services in social networks. Azercell has also received numerous awards for successful efforts to ensure customer satisfaction. Thus, in 2011, the Company was awarded with international certificate (Quality Management - Customer Satisfaction – Customer response guidelines) of compliance with the international standards of ISO 10002.2004. Azercell Telecom is also the first company in the region, which was awarded with the Medal of EN15838 (Customer Contact Center). Moreover, Azercell was awarded a diploma from Socialbakers research company for the rapid response to subscribers’ inquiries via social media channels.
Currently Azercell Telekom owns 19 Express offices in Baku and 30 in the regions of our country. Moreover, four Customer Service offices operate in Baku and six in the regions, which is a clear evidence of effective operation and ongoing development of Azercell Telecom.
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Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service “ASAN imza” (ASAN signature) and others. With 51% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. By the end of 2013 the number of Azercell’s subscribers reached 4,5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector. Azercell is the part of the TeliaSonera Group of Companies, which has subsidiaries in more than 20 countries with total number of 186 million subscribers and 27 thousand employees.