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Azercell Telecom, market leader in telecommunication sector of the country, continues to increase number of Azercell Express offices in Baku and regions in order to provide immediate and high quality service to its customers. Thus, the company has launched a new AzEx office at Heydar Aliyev avenue, 29a in the region of Neftchala on July, 22. The new AzEx office will operate based on convenient "one-stop shopping" concept which allows customers to benefit from three services at one point: make payments for their phone bills, use full range of customer services and buy a new phone or a number. Azercell Telecom was the first mobile operator in CIS countries to introduce such services to its subscribers by launching the first Azercell Express office in Baku on August 27, 2004.
Constantly expanding its network and coverage, Azercell has 15 Express offices operating in Baku and 34 in the regions. In addition, the company has 4 Customer Services in Baku and 6 in the regions. In general, there are 49 AzEx offices in Azerbaijan. New office, opened in Neftchala will enable subscribers to enjoy the benefits of the most professional and exemplary customer service in the country.
In addition we would like to note that Azercell Customer Centre is also being represented at Asan-1, Asan-2, Asan-3 service centers, as well as at the service centers for Taxpayers under the Ministry of Taxes.
Azercell will further continue to increase the number of its Express offices all over the country in order to provide all customers with prompt and top quality service.
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Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, advance payment mobile services, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service “ASAN imza” (ASAN signature) and others. With 51% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. Currently, the number of Azercell’s subscribers reached 4,6 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector. Azercell is a part of TeliaSonera Group of Companies serving 186 million subscribers in 17 countries worldwide with 27,000 employees