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Focused on satisfaction of its customers Azerbaijan’s leading mobile operator Azercell Telecom has launched a new customer service point inside Maxi.az shop located on the ground floor in Ganjlik Mall. Starting from June 13, Azercell subscribers are provided with a full range of customer services at that point. Thus, they can obtain a duplicate of their SIM card, activate new services, get an invoice and comprehensive consultation on tariffs and campaigns with Azercell.
Azercell has always been a pioneer for its innovations in customer services. The company established first Call Center operating on 24/7 basis in 1998 and first Regional Call Center in Gandja city in 2009. Providing not only face-to-face service, but also virtual, online services to its subscribers Azercell is constantly improving the quality of customer experience. The company has won a number of awards for its exceptional services focused on customer satisfaction. Azercell offers the largest customer service network in Azerbaijan – 60 Front Office and Azercell Express offices and the largest network of sales with 425 official sales points. These sales points operate all over the country to provide high quality services for the customers.
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Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position in the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, advance payment mobile services, M2M,MobilBank, GPRS/EDGE (mobile internet), 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service “ASAN imza” (ASAN signature) and others. With 48,2% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. In 2015, the number of Azercell’s subscribers reached 4,5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector. Azercell is a part of Telia Company Group of Companies serving 186 million subscribers in 17 countries worldwide with 27,000 employees.