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This customer service management training course is geared to professionals and managers. During the 2-day course, participants will gain fundamental knowledge about customer service theory and practice. By applying the skills and knowledge gained during this training, you will be able to build your company’s Customer Service Unit from scratch.
The first Azercell Academy programs were designed only for Azercell’s employees. Their massive success created a demand for similar training across Azerbaijan’s corporate retail, insurance, banking, public service and other sectors. We answered that call with a comprehensive syllabus and expanded facilities.