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Customer Oriented Service Culture

Customer Oriented Service Culture

About Training: 

This highly participative course is designed for those who have regular customer contact not only with external but also internal clients (other sections, departments, employees and colleagues) and want to develop their skills in delivering excellent customer service. 


  • Core competencies of customer satisfaction  
  • Achievement of Perfection in the field of Customer Satisfaction 
  • Internal/external customer satisfaction 
  • Basic behaviors necessary for successful service
  • Definition of intelligent work 
  • Positive response to criticism and complaints
  • How to improve self-confidence 
  • Factors of Effective Intercourse
About Azercell Academy

Azercell Academy has come a long way since its inception in 2003

The first Azercell Academy programs were designed only for Azercell’s employees. Their massive success created a demand for similar training across Azerbaijan’s corporate retail, insurance, banking, public service and other sectors. We answered that call with a comprehensive syllabus and expanded facilities.