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Customer Care over the Phone

Customer Care over the Phone

About Training: 

This program was created for Call Center representatives and employees that interact with customers mainly by phone. As an important part of customer care, it imparts a range of essential skills and knowledge that have practical applications for businesses in any sphere.

Program:

Call center communication and quality in service 

What is ideal service and the ability to serve well 

Non-verbal abilities and voice breathing fitness 

Client negotiation skills and the algorithm of customer negotiation

About Azercell Academy

Azercell Academy has come a long way since its inception in 2003

The first Azercell Academy programs were designed only for Azercell’s employees. Their massive success created a demand for similar training across Azerbaijan’s corporate retail, insurance, banking, public service and other sectors. We answered that call with a comprehensive syllabus and expanded facilities.