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This program was created for Call Center representatives and employees that interact with customers mainly by phone. As an important part of customer care, it imparts a range of essential skills and knowledge that have practical applications for businesses in any sphere.
Call center communication and quality in service
What is ideal service and the ability to serve well
Non-verbal abilities and voice breathing fitness
Client negotiation skills and the algorithm of customer negotiation
The first Azercell Academy programs were designed only for Azercell’s employees. Their massive success created a demand for similar training across Azerbaijan’s corporate retail, insurance, banking, public service and other sectors. We answered that call with a comprehensive syllabus and expanded facilities.