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Customer Care over the Phone

Customer Care over the Phone

About Training: 

This program was created for Call Center representatives and employees that interact with customers mainly by phone. As an important part of customer care, it imparts a range of essential skills and knowledge that have practical applications for businesses in any sphere.


Call center communication and quality in service 

What is ideal service and the ability to serve well 

Non-verbal abilities and voice breathing fitness 

Client negotiation skills and the algorithm of customer negotiation

About Azercell Academy

Azercell Academy has come a long way since its inception in 2003

The first Azercell Academy programs were designed only for Azercell’s employees. Their massive success created a demand for similar training across Azerbaijan’s corporate retail, insurance, banking, public service and other sectors. We answered that call with a comprehensive syllabus and expanded facilities.