Azercell Telecom - the leading company of mobile communication in Azerbaijan also retains its top position in the social media. Based on the survey of US based “Socialbakers”, Azercell’s status on its official Facebook page was the most popular in the social media among all brands in the country in October.
Company’s status “20AZN gift to 2 subscribers from Azercell” received almost five thousand likes, over 2600 comments and was shared more than 100 times. In total, this post covered over eight thousand Facebook users.
“Socialbakers” statistics shows Azercell’s leadership among mobile operators in the country for all indicators in Facebook. In general, Azercell is the mobile operator with the largest number of followers on Facebook. There are currently 395 thousand followers in the company, up to 90 per cent of which are local users. More than 200 new followers join the company’s page daily. Users from Turkey, Russia and other countries are also among the page fans. Overall, the company ranked second in the list of brands across the country.
Azercell Telecom’s official Facebook page is also top rated for other indicators in this social network. Thus, based on the third quarter of 2014, Azercell’s response rate to customer inquiries through Facebook page has reached 99%.
Azercell Telecom has been recognized internationally for its active role in social networks. So far, the company has been repeatedly awarded with "Socially devoted" certificate by "Socialbakers" for its interaction on Facebook.
It should be noted that for the first time in the region, Azercell has launched an Online Customer Services on its Facebook page. Company subscribers are able to find answers to their questions, fix the problems and carry out different operations using this very handy service. The page also presents Azercell’s innovations, tariffs and campaigns, as well as the latest news about the company’s social projects and services, and opens a chance to join different fun contests to win valuable prizes.
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Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service “ASAN imza” (ASAN signature) and others. With 51% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. By the end of 2013 the number of Azercell’s subscribers reached 4,5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector.