The Academy offers professional training programs for businesses and public agencies
Azercell Academy, which organizes training and consulting services for public and private sectors in Azerbaijan, excelled with an active performance last year. The Academy organized 231 training sessions for both public and private companies in 2018, including subordinate institutions of The Ministry of Transport, Communications and High Technologies such as Militarized Security Department, Baktelecom, Aztelekom, AzIntelecom, also Avand Technology, Azeronline, ELCOM companies, “ASAN Service” Call Center, as well as initiative group "Üçüncü Bahar" ("Third Spring").
Azercell Academy established in 2003 under Azercell, currently offers 32 programs instructed by 30 highly experienced specialists. The Academy used to conduct trainings only for Azercell staff in the beginning of its activity. Later on, amid the rising demand for similar training programs in the market, Azercell Academy extended the scope of its activities and launched trainings for entities collaborating with Azercell and other companies, as well as public agencies.
The training programs of Azercell Academy play a valuable role in the professional development of the participants. The course “Create your Career Brand” trains youth, as well as students to write a winning CV, prepare for interview and etc. The Academy also provides trainings on “Presentation Skills”, “Negotiation Skills” and other demanded topics for young employees of various companies. The training on “Customer Service Management” provides the managers of this division with know-how regarding staff training, recruitment and selection, development and evaluation of operational processes. The training package offered by the Academy also includes face-to-face and over-the-phone Customer Services, occupational health and safety, project management and as well as stress management.
Trainings aim to support the business development, provide high quality service to customers, increase professional knowledge of the youth in customer service and ensure more effective application of gained skills.
Azercell makes huge investment in human capital by allocating continuous funds on trainings. Subsequently, “Azercell Telecom” LLC was benchmarked against the requirements of “Investors in People” (IIP) standard and awarded GOLD Level of Standard as an indicator of the strong leadership, sustainable corporate culture and continuous development of human resource management experience. Notably, Azercell is the only company in Azerbaijan and the only telecom company in CIS with this level of recognition.
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The leader of the mobile communication industry, the largest taxpayer and the biggest investor of the non-oil sector of Azerbaijan Azercell Telecom LLC was founded in 1996. With 48 per cent share of Azerbaijan’s mobile telecom market Azercell’s network covers 80 per cent of the territory (excluding 20% per cent of the occupied territories) and 99,8 per cent of population of the country. Currently, 4,5 million subscribers choose Azercell services. Azercell has pioneered an important number of innovations in Azerbaijan, including GSM technology, advance payment system, mobile internet services, Metro coverage, 24/7 call centre service, 7 day/week Front Office service, M2M services, one-stop-shopping approach Azercell Express offices, mobile customer services, Online Customer Care and Social Media Customer Care services, mobile e-signature service “ASAN Imza” etc. Azercell deployed first 4G – LTE services in Azerbaijan in 2012. According to the results of mobile network quality and wireless coverage mapping surveys by international systems, Azercell’s network demonstrated the best results among the mobile operators of Azerbaijan. Azercell is the only company in Azerbaijan and CIS region which has been awarded Gold Certificate of International “Investors in People” Standard.