Azercell Telecom, the leading mobile operator of Azerbaijan, has left behind another year full of achievements and successes. All of the performance indicators of 2014 once again reaffirmed the current leading position of Azercell, while some indicators show much greater advancements. At the present 51,3% of Azerbaijan’s mobile communications market choose Azercell Telecom. Its network covers 99,8% of country’s population. By the end of 2014 the number of company’s subscribers exceeded 4,5 million people.
The largest investor
In 2014 Azercell, as the largest investor in the non-oil sector of the country, has invested around 57 million manats and within 18 years of its operation 1,67 billion manats to the development of telecommunications in Azerbaijan. In 2014, the company allocated 1,2 million manats and 14.2 million manats over 18 years to the professional development of its employees..
In 2014, the company paid about 112 million manats to the state budget, while for 18 years this amount equals to 1,11 billion manats. Despite the significant increase of the state budget, share of Azercell’s contribution to the budget in 2014 amounted to nearly 1,38%.
Azercell Telecom having the most comprehensive and powerful network in the country, has expanded it by 25% over the past two years. In 2014, the Company installed more than 169 2G/3G Radio Base Stations and today has a network of 4 690 stations. Moreover, the leading operator expanded the capacity of its 3G network at a record level: 48% throughout the country and 92% in Baku!
Closest to the customer
Azercell has the largest customer service network in Azerbaijan: 58 Front Desk and Azercell Express offices and 425 official dealer points. These centers are ready to provide a high quality service to customers throughout the country. Since 2014 Azercell extended working hours of its Customer Service Offices from 9:00 until 23:00. As ever before, the Call Center of Azercell operates 7/24. The Mobile Office is a new approach in our services, İf the customer is unable come to Customer Service centers of Azercell, company representative equipped with the necessary tools and vehicle visits the customer and serves them at their place.
Interesting statistics of 2014:
• 3 718 547 calls received by Azercell’s Call Center;
• 1 776 060 people visited Customer Service Centers;
• 96% customer inquiries handled on time.
Azercell owns the first and largest LTE (4G) network in the region and the country. According to the research conducted by the Ministry of Communications and High Technologies, today Azercell provides the fastest mobile Internet service in the country. In 2014 data usage per Azercell subscriber has increased by 65%.
The most affordable
Keeping in mind customer preferences, last year Azercell introduced tariff discounts while sustaining the speed and quality of its services. 10GB = 10AZN; Internet Su Qiymetine 0,25AZN = daily 50MB Internet; "Free Internet on weekends" and other discounted products and campaigns brought price for 1GB of mobile data down by 30%. The Company launched "Genc OL" and "Hedsiz" tariffs and presented significant discounts for end user: 50% off on “Genc Ol” and 75% off on “Hedsiz” tariff. 2014 was also an iconic year with the substantial discounts both for the international and roaming calls. Thus, during Summer Azercell cancelled the mandatory deposits for opening of the roaming services. In addition, serious discounts were applied to the roaming services in all directions with Russia, Turkey, Germany and Georgia. The Company also introduced a single and very low tariff of 1 minute= 0.32 manats for all international calls. Today, more than 500 service centers of Azercell operate in the country. Note that, Azercell Telecom subscribers also benefit from the international experience and enjoy over 60% off for the unique roaming tariffs with 14 operators in the network of TeliaSonera Group of Companies (more information at www.azercell.com)
The most innovative
Azercell has exhibited at BakuTel 2014 the latest technological innovations and plans to implement them in Azerbaijan.
Sumaks security system – is the first M2M Smart Home technology in the country presented by Barama Innovation and Entrepreneurship Center. It provides a solution to manage daily household processes using your sim-card, as well as simplifies and protects human life.
Mobile Health – helps to analyze a patient's health condition and channels data to the database or the personal doctor.
Parent Control System – designed to track the routes of underage children.
Augmented Reality – revives an image through conversion into video format. Azercell Telecom plans to introduce all these innovations within the current year.
Azercell’s stand won the award as the most visited pavilion of BakuTel 2014!
The most responsible
In 2014 Azercell Telecom has spent 0,3 million manats to the implementation of social projects, andin 18 years this amount equals to 14 million.. Azercell has supported the first Science Festival in Azerbaijan and the Caucasus region. Some other project supported by the Company ranked second in the competition of the "Science and Technology Entrepreneurship Program" (STEP). Focusing extensively on Corporate Social Responsibility, the Company has also continued its projects in support of children and youth : Azercell renovated the premises of "Umid Yeri " Children's Shelter; Mobile Eye Clinic and Dental Clinic f kept on serving kids; the best students both from Baku and the regions were selected to receive Azercell scholarships. Besides, an independent jury voted to award Azercell with the prestigious International Business Award “Stevie” in the nominations “Company of the Year”, “The best product of the year”, “The Best Customer Service of the year” for cutting-edge technologies and innovative projects introduced the field of telecommunications.
The most devoted
Given the increasing importance of the social networks, Azercell has also demonstrated exemplary activities to utilize them. Thus, Azercell’s official Facebook page was the first to receive an approved status by Facebook among the mobile operators of Azerbaijan. With the number of its fans Azercell’ FB page is among top-rated ones in the country and the number one among the mobile telecommunications service providers. In addition, the Company has twice reached the record performance in the area of online customer service and brought the response rate to customer inquiries through Facebook up to 99%-100%. Based on these achievements, the international social media analytic Socialbakers awarded Azercell with the “Socially devoted” certificate. In 2014, Socialbakers also named Azercell’s status as the most popular one in the social media environment of Azerbaijan.
Azercell Telecom has always attached great importance to customer satisfaction and therefore will keep on maintaining the trust gained over the years and providing high quality services in future.
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Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service “ASAN imza” (ASAN signature) and others. With 51,3% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. By the end of 2014 the number of Azercell’s subscribers reached 4,5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector. Azercell is the part of the TeliaSonera Group of Companies, which has subsidiaries in 17 countries with total number of 186 million subscribers and 27 thousand employees.