Premium+

When subscribers who have received the Premium status by joining the “Premium” tariff switch to another tariff, their status is automatically canceled.

Other customers who have obtained Premium status can take advantage of the benefits of the Premium+ Loyalty Program for 6 months. After 6 months, customers' activity will be reassessed and their Premium status will remain active for the next 6 months if they meet the same criteria.

• If there is a debt on any Azercell number;
• In case of number restriction status;
• When the subscriber has a VIP status;
• If the subscriber has a number connected to Data Sim tariff;
• If it is Corporate segment number.

The Premium status and its benefits remain active until the end of the current/ongoing 6-month subscription period.

When “Premium” tariff subscribers switch to a new line, the Premium status and its benefits remain active if they are subscribed to one of the “Premium” tariff packs.

The system will automatically check if the subscriber meets the other Premium criteria. If so, Premium status will remain active, otherwise the Premium status will be canceled.

In this case, the Premium status is immediately canceled.

Premium subscribers are automatically redirected to the Premium Support Line when contacting the Call Center or connecting to the online chat between 9:00 am and 6:00 pm, Monday to Saturday. When contacting outside of business hours, Premium subscribers are directed to the regular Call Center, and their requests are treated as higher priority.

All types of services can be provided, except for the itemized bill service.

Areas where Mobile Customer Service operates:

Baku and its villages:

1. Digah
2. Alat
3. Fatmayi
4. Guzdak
5. Goradil
6. Hokmali
7. Hovsan
8. Gobu
9. Masazir
10. Mushvigabad
11. Mehdiabad
12. Novkhani
13. Sahil settlement
14. Pirakashkul
15. Pirallahi (Artyom)
16. Zira

Areas where the service is not active:

1. Sumgait
2. Khirdalan
3. Saray settlement
4. Jeyranbatan settlement
5. Jorat settlement

Postpaid subscribers can get an itemised bill for the previous 2 months from the date of application.

Incoming calls received while roaming may be listed. Only incoming on-net calls are listed, with the exception of calls made using Clir or Soclir.

Please note that itemized bill does not include details of incoming calls and messages.

Prepaid (SimSim) subscribers can get a itemized bill by contacting any Azercell Exclusive store.

With the “Soclir” service, you can withhold your number while calling, i.e. make it invisible on the screen of your interlocutor's phone. To use this function, you only need to dial #31# before the number you are calling to. To subscribe, please contact Azercell Exclusive stores.

Please note that the use of the “Soclir” service does not guarantee that the number will not be identified during off-net calls or while roaming; hiding the number is guaranteed only within the Azercell network.

It should be noted that it is not possible to activate the “Soclir” service for a number with active Soclir+.

Only subscribers with Premium status can benefit from "Fast track" service.