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Azerbaijani leading mobile operator Azercell Telecom relentlessly provides innovative solutions by taking advantage of the latest technological developments to offer more convenient services for customers. The company has made some revamps to Online Customer Services portal launched for the first time in Azerbaijan in 2011. Apart from more modern and favorable design, the registration form in Online Customer Services portal has become much simplified now. Those who have questions or wish to do some operation on the cell phone will receive the password via the phone as soon as they complete the registration at www.azercell.com. After the registration, subscribers may start chatting live with a customer services representative and ask any question they want or perform relevant operation. Moreover, the portal enables subscriber to attach any letter, document or invoice and send to the customer services when needed. The most significant novelty is that subscribers can use online customer services portal via cell phones more conveniently now. To benefit from Azercell’s Online Services, customers should follow the link below:
This service is particularly suitable for customers without access to mobile phone or those visiting abroad. While on roaming, they contact Azercell with no cost for international calls and make their inquiries regarding services and tariffs directly to a customer services representative. Online customer services are applicable to all subscribers – post-paid, pre-paid (SimSim) and corporate clients.
Azercell has always stood out for its innovative initiatives in the sphere of customer service. The company established first Call Center operating on 24/7 basis in 1998 and first Regional Call Center in Ganja city in 2009. Azercell Telecom is also the first company in the region to be awarded with the quality certificate of EN15838 (Customer Contact Center). Providing not only face-to-face service, but also virtual, online services to its subscribers Azercell is constantly improving the quality of customer experience. The company has won a number of awards for its exceptional services focused on customer satisfaction.
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Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position in the market. Azercellintroduced number of technological innovations in Azerbaijan: GSM technology, advance payment mobile services, M2M,MobilBank, GPRS/EDGE (mobile internet), 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service “ASAN imza” (ASAN signature) and others. With 48,2% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. In 2015, the number of Azercell’s subscribers reached 4,5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector. Azercell is a part of Telia Company Group of Companies serving 186 million subscribers in 17 countries worldwide with 27,000 employees.