Corparate Retention Strategies Specialist

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Customer Care

Azercell postpaid — 6565.

Azercell prepaid (SimSim) — 2002.

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Questions

How many calls a day do you make?

What is the average duration of your call? (minutes)

What destination do you mostly call?

How often do you use mobile services at offpeak times and weekends?

How often do you make long calls (5 and more minutes per call)?

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